Shipping Policy
Effective Date: 01/01/2025
Thank you for shopping with Texas Discount Carbon (“TDC”). This Shipping Policy outlines our shipping procedures and what you can expect when placing an order with us.
1. Order Processing & Fulfillment
Please allow 3-5 business days for order fulfillment. Once your order is processed and a tracking number is assigned, you will receive an email notification.
Custom steering wheels and accessories are made to order and may require additional processing time.
2. Shipping & Delivery
Custom Steering Wheel orders are typically delivered within 3-4 weeks from the date of customization. We rarely experience an order that exceeds this length.Â
Items purchased from our “Shop” page are shipped same day if your order was placed before 2PM Central Standard Time.
Once an order is shipped, it is out of our control. Customers are advised to track their package using the provided carrier tracking information. Â
If you experience delays after you have received a UPS tracking number, please contact the shipping carrier directly before reaching out to us.
3. Lost or Delayed Shipments
TDC is not responsible for lost, stolen, or delayed packages once they have been shipped. If an issue arises, customers should file a claim with the shipping carrier.
4. Address Accuracy
- Customers are responsible for providing accurate shipping information. TDC is not liable for orders shipped to incorrect addresses due to customer error.